Drop Support

Contact: cxl41332184@gmail.com

When contacting support

Include your browser and Drop version, provider, failed action, and visible error message. Do not send passwords, OAuth tokens, authorization codes, private files, or sensitive screenshots.

Sign-in problems

Start sign-in again from Drop's login screen. If access was revoked, remove the account from Drop, confirm Drop is removed from the provider's connected-app page, and reconnect.

Missing items

Confirm both devices use the same cloud account, are online, and have completed synchronization. Check retention settings if older items have expired.

Remove Drop and its data

1. Delete items you want removed from synchronized devices.
2. Sign out and clear local data.
3. Uninstall the extension.
4. Delete the Drop application folder from Google Drive or OneDrive if cloud copies must also be removed.
5. Revoke Drop in provider account security settings.

Security reports should use the subject line [Drop Security].